Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at hello@thefigandvine.com.

If your return is accepted, we’ll provide you with return instructions and the address where your item should be sent. Please do not send items back without first contacting us and receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to fit, preference, or change of mind.

If an item arrives damaged, defective, or incorrect, The Fig & Vine will provide a return shipping label at no cost to the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damages or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at hello@thefigandvine.com so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-order items
Gift cards
Sale or final-sale items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different size or item is to return the original item according to our return policy and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thefigandvine.com.