Shipping policy

Shipping Policy

Thank you for shopping with The Fig & Vine. We’re grateful for your support and want to make sure you know what to expect when your order is shipped.

Processing Time

Orders are typically processed within 1–3 business days after your order is placed.

Processing times may be slightly longer during holidays, promotions, product launches, or periods of high order volume.

You will receive a shipping confirmation email with tracking information once your order has been prepared and shipped.

Shipping Rates

At checkout, customers may choose from the following shipping options:

Standard Shipping — $8
Priority Shipping — $15

Shipping charges are calculated and displayed at checkout before your order is submitted.

Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed and transferred to the shipping carrier.

Carrier delays, weather, holidays, service interruptions, and other circumstances outside of The Fig & Vine’s control may affect delivery times.

Priority shipping refers to the shipping service selected and does not guarantee same-day processing.

Tracking

Once your order ships, you will receive an email containing your tracking information.

Please allow time for tracking information to update after the shipping carrier receives your package.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@thefigandvine.com.

We will do our best to correct the address before your order ships, but we cannot guarantee changes can be made after an order has entered processing or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows a delay or your package appears to be missing, please contact us at hello@thefigandvine.com and we will do our best to help you determine the next steps.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@thefigandvine.com so we can make it right.

Please include your order number and photos of the item and packaging when applicable.